Privacy Policy

This Privacy Policy explains how Esanmade collects, uses, discloses, and protects your personal data when you visit or interact with our website.

1. Information We Collect

We may collect the following categories of personal data:

  • Identity and contact information (such as name, email address, phone number)
  • Billing and shipping address
  • Payment details (processed securely by third-party providers)
  • Device and browser information (IP address, type, operating system)
  • Behavioral and interaction data collected through cookies and analytics

2. How We Use Your Information

We process your data for the following purposes:

  • To fulfill your orders and deliver products
  • To manage customer support and inquiries
  • To process secure payments and prevent fraud
  • To improve our website, services, and user experience
  • To send order-related updates and marketing communications, if opted in

3. Legal Basis for Processing

We collect and process personal data based on one or more of the following legal grounds:

  • Your consent
  • Performance of a contract
  • Compliance with legal obligations
  • Our legitimate interests in running the business

4. Sharing Your Data

We only share your data with trusted third parties necessary for providing our services, including:

  • Payment processors
  • Shipping and logistics companies
  • Website hosting and analytics providers

All third parties are contractually required to protect your information.

5. Cookies

We use cookies and similar technologies to improve site functionality, measure performance, and personalize content. You can control cookie preferences through your browser or by visiting our Cookies Policy.

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, and reporting obligations.

7. Your Rights

Under applicable data protection laws, you have the right to:

  • Access, correct, or delete your personal data
  • Object to or restrict data processing
  • Withdraw consent where applicable
  • Lodge a complaint with a supervisory authority

To exercise these rights, please contact us at support@esanmade.com.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or disclosure.

9. Policy Updates

This Privacy Policy may be updated periodically to reflect changes in our practices or legal obligations. The revised version will be published on this page with the updated effective date.

10. Contact

If you have any questions regarding this policy or your personal data, please contact us at support@esanmade.com.