Customs Charges
Shipments from one EU country to another do not incur customs charges.
However, customs duty can be imposed on imported goods between other countries. The charges are based on a number of variables over which we have no control and as such we are unable to tell you of prospective charges due to significant variations from country to country. Please contact your local customs office for more information about customs charges specific to your country.
If you cancel and return your order and have incurred a customs charge:
Customs charges will not be refunded in this instance, however, you can contact your local customs office which may be able to support you in claiming a refund directly from them.
Customs Clearance Delays
Customs clearance is a necessary procedure in permitting goods that be transported to a country. The process normally takes a matter of minutes or hours but it can take longer if the goods are chosen for inspection or during peak traffic times (i.e. Christmas).
Our estimated delivery timescales do not include customs clearing times.
Prescriptions for Import
Some items require a prescription for import into your country. In the event this is required for the parcel to be released to you, please contact us and we will endeavour to assist you. EsanMade does not accept any responsibility for this situation.
Shipping
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Product
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
Other
You can contact us through our contact page! We will be happy to assist you.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.