Shipping policy
📦 Shipping & Delivery Policy
At Esanmade, we are committed to delivering your order safely, quickly, and transparently. This Shipping Policy outlines our processing times, shipping methods, delivery times, and customer responsibilities.
🔄 Order Processing
- Processing Time: 1–2 business days (Monday–Friday, excluding public holidays)
- Orders placed after 2:00 PM EST will be processed the next business day
- Confirmation with tracking will be sent via email once your order ships
🌐 Shipping Methods & Delivery Estimates
| Region | Estimated Delivery | Shipping Method |
|---|---|---|
| USA & Canada | 5–9 business days | Tracked Courier / USPS |
| European Union | 4–8 business days | Priority Airmail / GLS |
| United Kingdom | 3–6 business days | Royal Mail / DPD |
| Australia & New Zealand | 6–12 business days | Registered Parcel Post |
| Rest of the World | 7–15 business days | Tracked Economy Shipping |
Note: Delivery times are approximate and may vary due to customs or local delays.
💰 Shipping Fees
- Free shipping on orders over $50 / €50
- Orders below this amount: flat fee from $4.95 to $9.95
- Express shipping options available at checkout
🔍 Tracking Information
All orders are shipped with tracking. You will receive an email with your tracking number and a direct link once the package is dispatched.
🔁 Returns & Refund Policy
✅ Eligibility
- Returns accepted within 14 days of delivery
- Items must be unused and in original packaging
- Proof of purchase required (order number or invoice)
💳 Refunds
- Refunds issued to original payment method within 2–5 business days
- Processing time may vary by bank/payment provider
🚚 Return Shipping
- Customer is responsible for return shipping unless item is faulty or incorrect
- In such cases, we will replace or refund at no additional cost
📬 Return Instructions
To initiate a return, please email us at support@esanmade.com with your order number and reason for return. You’ll receive return instructions within 1–2 business days.
⚠️ Customs, Duties & Taxes
International orders may be subject to import duties or taxes imposed by local customs authorities. These charges are the responsibility of the customer and are not included in our prices.
🔒 Legal & Compliance
- We comply with GDPR, CCPA, and international e-commerce laws
- See our Privacy Policy and Terms of Service for details
🏢 Contact & Business Info
Esanmade – powered by Valena Group LLC
Business Address:
1007 N Orange Street, 4th Floor,
Wilmington, Delaware 19801, United States
Email: support@esanmade.com
Phone: +1 917 695 7826
Business Hours: Monday–Friday, 10:00 – 18:00 GMT+3
Website: www.esanmade.com